Business Communications Persuasion Letter

Business Communications Persuasion Letter

Rental Car

You are the supply chain manager for your company, and last month your work required you to travel to Germany. When you arrived at the Frankfurt Airport, you rented from Auto-Rent, Inc. a Volkswagen Passat for six days. You had no problems or accidents with the car and returned it October 23 full of gas. When you checked it back in at the end of the six days, the agent checked the car and did not find any damage.

Now, three weeks later, you receive an email from Auto-Rent, Inc. stating that your credit card has been charged 220 euros for damage to the left-rear side panel of the car. The email includes a picture of the damage, which looks like another vehicle scraped the panel. Auto-Rent justifies the charge by saying that the receiving agent overlooked the damage during the check-in process, but discovered the problem later when the vehicle was going to be rented by someone else.

Fortunately, you took 8 pictures of the car’s exterior with your smartphone when you returned the car. The date of the photos on your smartphone is October 23—the date you returned the vehicle. Your photo of the left-rear side panel shows no damage. Write an email to Auto-Rent, persuading them to remove the charges. Attach a copy of the photo as evidence (you may just assume that the photo copy is attached or take a photo with your smart phone and attach that.) You are not sure how well the receiver of your email speaks English. Apply the principles you learned in chapters 2-4 of Writing and Speaking for Business
When you do the assignment, I expect the letter to look like a letter – not just one long paragraph. Also, when writing letter, you should apply OABC, which we previously discussed.

O – Opening
A – Agenda
B – Body
C – Closing
http://www.writingandspeakingforbusiness.com/blog/oabc-a-pattern-for-clear-business-communication

link to explaining OABC