Human Resource Management, Case Study 2
Please read the Case study in the textbook titled ‘The Hotel Paris’ New Ethics, Justice and Fair Treatment
Process’ (p.451). Then, respond to the questions below. (You do not need to answer questions 14-31, 14-32 or 14-33 in the textbook.)
A fully-developed response of approximately 250 words is expected for each question.
Paragraph breaks are highly recommended. As before, a reasonable amount of bold and italics is suggested to make
your responses more readable and impactful. Please keep special formatting to 10-20% of total words.
Limited use of bullet points is suggested for one question of your choice.
You should upload your file via Canvas -> Assignments -> Case Submission -> Case 2 Submission
* Due Sunday, April 12, 2020 by end of day (Central time), submitted via Canvas
Question 1: Results of surveys “indicate a significant upward movement in the employees’ perception of ‘consistent and
equitable treatment of all employees’” at the Hotel Paris. In your own words, please give a comprehensive summary of
their new process. (If you use more than 2-3 words in-a-row from the case, be sure to use quotation marks in order to
avoid any potential plagiarism issues.)
Then, provide an explanation of why you think these positive results occurred at Hotel Paris. [20 points]
Question 2: Taking this one step further, please consider whether your current (or previous) place of employment offers
“consistent and equitable treatment of all employees.”
If not, please explain why you feel this way. Be sure to apply the terminology and concepts presented in our textbook:
procedural justice and distributive justice as part of your response.
If you believe that your current (or previous) company/organization is always fair, then please support your answer by
giving a detailed answer with several specific and relevant examples. Please do your best to make your response
informative, interesting and comprehensive. ALL RESPONSES WILL BE KEPT PRIVATE AND CONFIDENTIAL. [40 points]
Question 3: Please read the following hypothetical scenario related to performance evaluations and answer the
following questions.
“John,” said supervisor Stacy Krause, “could you stop by my office about 15 minutes before you clock out? I want
to give you your annual performance appraisal. It won’t take long, and I know you’ll want to leave by five o’clock, since
it’s Friday.”
John had forgotten that it was “that time of year” again, but he was looking forward to the meeting because he
wanted to discuss some possible new performance standards for his job. Nevertheless, John was slightly worried about
the appraisal because he didn’t think his performance had been up to par over the past year.
Promptly at 4:45, John knocked on Ms. Krause’s office door and was asked to come in. As he entered, John
found his supervisor rushing to get some last-minute orders prepared in order to be filled by the late shift. As John sat
down, Stacy began, “I’ve filled out your performance appraisal, so why don’t you look it over and sign it. You’ll see that
I’ve given you excellent ratings on all the factors. I was really impressed with how everyone pitched in to get the Seattle
order out this month, so everyone in the crew got ‘excellent’ ratings this year. I’m sure that you all realize how
important this account is to the company. Well, I don’t have anything else to add; just keep up the good work, and I’ll
try to get you a good raise.”
John looked the appraisal over and signed it. He could tell that Stacy was really busy, so he thought he had better
leave. Besides, he didn’t want to ruin his chances for a salary increase. However, as John left Stacy’s office and went to
clock out, he felt disappointed with his annual performance appraisal.
What is your opinion/analysis of Stacy’s handling of John’s performance appraisal? Please discuss how Stacy should
conduct performance appraisals in the future in order to be more effective.
Furthermore, please consider your current (or previous) employer. What is (or was) being done with regard to
performance appraisals? PLEASE GIVE A LOT OF DETAILS ON THIS POINT. Also, be sure to include some suggestions how
that organization could improve the process of evaluating employees. [40 points]
