Frequently Asked Questions
How does deskmatetutors.com service work?
To learn about how our service works, please visit How It Works page where you can read a detailed explanation of our features, along with a step-by-step guide.
How do I place an order from deskmatetutors.com?
To place an order, simply navigate over to the Order Form and fill in the required information concerning your particular order. Alternatively, you can place your order over the phone (toll free) or by using either the Live Chat or Email feature at the top of the website or Contacts section.
How do I fill in the order form?
There are two types of order forms — a shorter and a more extended version. First one is located on the main page of our website. Once you fill out a short order form in the upper right corner of our web – site’s main page, click “Continue” button to move on to a more extended form. Once you are there, you will be able to select a deadline, upload any additional materials for the writer and specify other important requirements for your paper. Once you completed filling in your paper details, you can proceed to the next step. At this step, if you do not have an account yet, you will be able to create it and proceed to the secure payment page to pay for your order.
I have to submit extra files for the writer, where can I do that?
To submit extra files for the writer to use in your order, please view your order by logging into your account then upload the files manually. You can also contact our Customer Support Team VIA the Phone (toll free), Live Chat or Email 24/7 to submit extra files which would be a better choice since we send your additional files to the writer right away.
My order requires me to use a specific source that I do not have, can you guys find it?
We have a wide variety of online resources and access to multiple databases to find the right source for you. While we can’t find absolutely everything, we can typically dig it out. If a situation arises where we can’t find a certain book or article, we will notify you ASAP and figure out a solution.
I am curious about the status of my order, how do I find out?
If you would like an update concerning the status of your order, please contact our Customer Support Team VIA the Phone (toll free), Live Chat or Email Alternatively, you can proceed to your Personal Dashboard and submit a new comment there. Please be patient in waiting for a response, our writers and editors try their best to answer questions as soon as possible!
What if I am not satisfied with my paper?
Every order is checked by several plagiarism detection systems before it is delivered to the client. If for some reason you are not completely satisfied with the quality of the delivered paper, you may ask for a free revision according to our Revision Policy within fourteen (14) days after the actual deadline (the moment that we have sent you your completed paper) of your order. The writer will adjust everything according to your comments. However, revision instructions should not violate the original ones.
