Project Management
Requirements 
This assignment is based on the Zanpac Financial Services Customer Care Centre case study (attached).
You have been appointed Project Manager for the Customer Care Centre project at Zanpac Financial
Services. The Director of Technology  (CTO) has asked you  to “do an initial  scoping of  the project”,
keeping in mind that the project should be finished by the end of August 2021.
As you are new to Zanpac Financial Services, you inquire as to what should be covered in an initial
scoping of  the project. This step in Zanpac’s project management methodology is called a “Project
Charter” and is used to lay out the basic parameters of the project for signoff by the Project Sponsor
and key members of the Executive Team. If the broad parameters of the project are accepted, then
the project may proceed to the project planning phase.
The project charter must contain the following sections:

1. Document purpose
2. Project Background
3. Project Goals / Objectives
4. Project Value Statement
5. Project Stakeholders (with position, name and contact details)
6. Project Success Criteria
7. Project Constraints
8. Project Scope (product‐oriented scope only)
9. Three level Work Breakdown Structure (WBS)
10. Recommendations and Approvals

The project charter must be written in the context of the project and use the assignment template. The project charter must include all ten sections detailed in the template.
All diagrams, figures and tables (if used) should be numbered, titled and explained the text. All lists
All material derived from other works (except the assignment case study) must be acknowledged. If
using material derived from other sources the report must have:

1. A bibliography/reference list of all works included in the research report. This should list the

books and articles, which have been quoted or used in the research report; they should be
arranged alphabetically by author’s surname with anonymous works listed first

2. The acknowledgement of all evidence and sources of information using the Harvard Referencing

System.

3. If diagrams and tables are used to explain the text they should be numbered, titled and, if copied