Case Study- Tylenol

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Case Study- Tylenol

So what are the three key learning points from Tylenol’s experience, both positive and negative?
Briefly explain each point.
1) https://www.youtube.com/watch?v=jtuvgAkKGqM&feature=youtu.be
2)https://www.pbs.org/newshour/health/tylenol-murders-1982
Please watch the video and read the article it’s gonna help you answering the case study
question!
Thank you