Customer Relationship Management

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Customer Relationship Management
Instructions 
Based on the attach article on Microsoft respond following questions. Create a Word Document
to submit your answers. At least 2 to 5 lines for each question.
1. From your personal experiences as a customer, information that you just read, and what you found on the Internet, what do you feel are the strength of the company? Explain. 2pts
2. What do you think are some future opportunities for growth related to customer service at Microsoft? Explain. 2pts
3.As a current or potential customer, what do you think about Microsoft’s approach to business? Explain your views. 2pts
4. Would you want to work for Microsoft? Why or why not? 2pts

Taxation Questions and Answers Revision Questions

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Taxation Questions and Answers Revision Questions
There are six (6) questions. Questions one to five are worth 10 marks each and question six is worth 50 marks. Answer ALL questions.
Tax tables are provided on pages 10 -13.
Question 1
Mr Shea is an employee with a remuneration package of £95,000 per annum
and his employer provides him with the following benefits during the tax year
2019/20:

  • The personal use of two mobile phones, each costing £1,800
  • Medical insurance of market value £1,000 but the company got a 35% group discount
  • Two new suits which cost the company £250 each but retail value was £400 each
  • An interest free loan of £11,000 from 6 September 2019.

Calculate the National Insurance Contributions due for 2019/20 from both Mr Shea and his employer in respect of his employment package.
State two actions that Mr Shea should do to ensure his taxable benefit in the future is reduced.
    (10 marks)
Question 2
Ann, Bea and Cal have been in partnership for many years preparing
accounts to 30 September each year.  The partnership agreement is that Bea
receives £15,000 per annum salary and the balance of profits is shared
equally between the three partners. During the year ended 30 September
2019 the partnership made trading profits of £180,000.
Ann wants to claim rollover relief in respect of the office that she owns but the partners trade from.
Calculate the trading profits assessable on each partner and state the tax year of assessment in respect of 30 September 2019, explaining how and when the tax is payable.
State the conditions that must apply to allow Ann to make a claim for rollover
relief. (maximum word count 200 words)
 (10 marks)
Question 3
In 2019/20 Sasha earns a salary of £125,750 per annum and bank interest of
£12,800 and dividends of £13,500. Sasha uses her own car to visit clients
and during 2019/20 her business mileage totals 25,000 miles. Her employer
reimburses her at a rate of 50p per mile.
Sasha’s civil partner is a higher rate taxpayer in 2019/20 but will have no source of income in 2020/21 due to a career break.
Calculate Sasha’s income tax liability for 2019/20 and explain what changes
Sasha and her civil partner should make for the tax year 2020/21 outlining
the tax savings that Sasha could achieve by making these changes.
(10 marks)
Question 4 
Bethany began trading on 1 May 2016 and made up accounts for the year ending 30 April 2017. She then made up accounts annually thereafter. Her results have been as follows:

Period £
1.5.16 – 30.4.17 21,000
1.5.17 – 30.4.18 24,000
1.5.18 – 30.4.19 27,000

On submission of the accounts to HMRC, the inspector of taxes dealing with Bethany’s case asks for further breakdown of the expense accounts relating to entertaining, motor expenses, repairs and employee salary costs.
Calculate Bethany’s assessments for the first four tax years indicating the overlap created and explain when relief will be obtained for this overlap. Explain to Bethany why the inspector is requesting further information. (maximum word count 200 words)
(10 marks)
Question 5
Kish is an employee of Sin Ltd and his only source of income in 2019/20 is the
remuneration received from Sin Ltd. Kish pays 5% of his salary into the
company pension scheme and Sin Ltd pays 2% contributions. Kish also
paid £24,000 (net) into his personal pension scheme.
The company accounts show the following remuneration paid to Kish:

Salary Bonus
£ £
30 June 2019 120,000 5,000
30 June 2020 128,000 8,000

The bonuses are paid on 1 January following Sin Ltd’s year end.
Calculate Kish’s total tax liability for the tax year 2019/20. Calculate the maximum personal pension contribution that Kish can make in the tax year 2020/21 assuming his salary remains the same.
You should assume the tax rates for 2019/20 continue to apply in the future.
(10 marks)
 
Question 6 Harjot
Harjot worked for Soul Ltd as a music producer until 31 July 2019. He earned a salary of £46,200 per annum (PAYE £4,000) and received the following benefits:
From 6 April 2019 until 31 July 2019, Soul Ltd provided Harjot with a petrol motor car.  The motor car cost Soul Ltd £24,000 and had carbon dioxide emissions of 143g/km.  Soul Ltd also provided Harjot with fuel for private journeys.  Harjot returned the car on leaving the company on 31 July 2019.
On 30 April 2019, Soul Ltd paid private medical insurance of £360 for Harjot.
Harjot contributed 6% of his gross salary into Soul Ltd’s occupational pension scheme.  The company also contributed 4%.
On 1 June 2019, Harjot paid a professional subscription of £220 to the Guild of Producers, a HM Revenue and Customs’ approved professional body.
Harjot resigned from Soul Ltd on 31 July 2019 to focus on running his own recording studio.  He set up in business many years ago and his income statement for the year ended 31 March 2020 is as follows:

£ £
Revenue 76,885
Depreciation 1,780
Motor expenses (see Note i) 5,000
Professional fees (see Note ii) 1,890
Repairs and renewals (see Note iii) 2,124
Entertaining and sundry items (see Note iv)  22,860
33,654
Net profit  43,231

Notes to the accounts:

  1. i) During the year to 31 March 2020, Harjot drove a total of 4,200 miles, of which 3,360 were for business journeys. These journeys were made in the motor car acquired by Harjot in October 2019 (see Note v).
  2. ii) The figure for professional fees includes £400 for accountancy fees incurred to draft his accounts and £510 for personal tax advice.

iii)      The figure for repairs and renewals relates to repairs to sound equipment during the period.

  1. iv) Entertaining includes £370 for entertaining clients. Sundry items include £120 for parking fines for Harjot, £400 for a specific write off of trade receivables and a further £2,000 general provision.
  2. v) Harjot’s main pool had a tax written down value of £15,000 at the start of the year. He acquired the following plant and machinery during the year for use in his business:
£
October 2019 Recording equipment 15,130
October 2019 Car for Harjot
(CO2 emissions 185g/km) 25,400
January 2020 Office furniture 1,300

Harjot received other income from investments as follows:

£
Dividends received 10 April 2019 2,671
Dividends received 8 April 2020 2,000
Dividends in Harjot’s share ISA account May 2019 370
Bank deposit interest received 15 March 2020 1,720

From 1 August 2019, Harjot paid £280 (net) per month into a personal pension plan under a relief at source arrangement.
Harjot has already made payments on account in respect of tax for 2019/20 in the sum of £1,500 each.
In order to finance his new business, Harjot disposed of the following assets in August 2019:

  • An antique table inherited from his mother. His mother purchased the table for an original cost of £1,500 and the value of the table when she died was £3,200.  The table was sold for proceeds of £5,700.
  • Half of a 100 acre plot of land purchased in 1989 for £180,000. The 50 acre plot was sold for £500,000 to a house developer. The unsold plot was worth only £250,000 as it was not suitable for development.

In order to expand the business next year Harjot has decided that he needs to work with his brother Shiven. Either Harjot may employ his brother part time, paying him a salary and tax efficient benefits whilst Shiven continues to be employed by Zonker Ltd.
Alternatively Shiven will resign from his job with Zonker Ltd and go into partnership with Harjot.
You are required to:

  1. Calculate Harjot’s taxable income from employment from Soul Ltd for the tax year 2019/20.

(7 marks)

  1. Calculate the National Insurance Contributions (NICs) payable by Harjot for 2019/20 in respect of his employment package.

 (2 marks)

  1. Calculate Harjot’s adjusted trade profit, after capital allowances, for the year ended 31 March 2020 and calculate any NICs due in respect of the business.

(11 marks)

  1. Calculate Harjot’s total Income Tax payable for 2019/20 stating the due date.

(11 marks)

  1. Explain the difference in deductibility of expenses for self-employed and employed taxpayers. (maximum word count 60 words)

(3 marks)

  1. Compute the capital gains tax payable by Harjot for 2019/20. Suggest four assets that Harjot could invest in that will not create a capital gains tax liability when sold.

(6 marks)

  1. Advise Harjot on four tax efficient benefits in kind that he could offer his brother and explain why these benefits may be more tax efficient than receiving salary. (maximum word count 100 words)

(5 marks)

  1. Explain the tax consequences if Harjot’s brother joins the business as a partner. (maximum word count 100 words)

 (5 marks)
TOTAL FOR THIS SECTION – 50 MARKS
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Tax Rates and Allowances 2019/20
Income Tax
Main Personal Allowances                                                                                     £

Personal allowance      12,500
Income limit for personal allowance (Note 1)Marriage allowance (Note 2) 100,0001,250

Note 1: When income exceeds the limit a clawback applies reducing the personal
allowance by £1 for every £2 above the limit.

Note 2: Spouses/civil partners are able to transfer £1,250 of their unused personal
allowance to their partner if both are basic rate taxpayers.

Tax Rates and Taxable Bands

Normal rate Dividend rate
Basic rate £0 – £37,500 20% 7.5%
 
Higher rate £37,501 – £150,000 40% 32.5%
 
Additional rate                 Over £150,000 45% 38.1%

 
 
Note 3: A personal savings allowance applies at a 0% tax rate, applied after the personal
allowance have been applied as follows:
£
Basic rate taxpayers                        1,000
Higher rate taxpayers                         500
Additional rate taxpayers                    Nil

Note 4: The first £2,000 of dividend income is taxed at 0% for all taxpayers.

Note 5: The first £7,500 of rental income from renting part of the taxpayer’s home is tax
free if rent a room relief is claimed.
 
Pension Scheme Limits

Annual allowance £40,000
Lifetime allowance £1,055,000
Maximum contribution than can qualify for tax relief without earnings £3,600

 
 
ISA Annual Subscription Limit
Overall Individual savings Accounts limit                                                                   £20,000
Lifetime ISA (18 to 40)                                                                                                     £4,000
Help to buy ISA £1,000 (initial maximum investment) then £200 per month
Relevant to Employees
Authorised Mileage Allowances
When an employee has business usage of their own car

Up to 10,000 miles  45p
Over 10,000 miles 25p

Car Benefit Percentage

0 – 50 g/km 16%
51 – 75 g/km 19%
76 – 94 g/km95g/km (the base level of emissions) 22%23%
Each additional 5 g/km above the base level +1%
Diesel additional surcharge +4%
Maximum rate 37%

Car Fuel Benefit
The base figure for calculating car fuel benefits                                                          £24,100

Relevant to Traders
Capital Allowances

 Plant and Machinery
Main pool 18%
Special rate pool 6%
Energy & water efficient equipment 100%
 Motor Cars
C02 emissions up to 50 grams per kilometre           100%
C02 emissions over 50 grams up to 110 grams per kilometre 18%
C02 emissions over 110 grams per kilometre 6%
 Annual Investment allowance
Rate of allowance
Expenditure limit		 100%
£1,000,000

Capital Gains Tax

Annual exemption             £12,000
Standard rate of tax (assets other than residential property) 10%
Higher rate of tax (assets other than residential property) 20%
Standard rate of tax on residential property 18%
Higher rate of tax on residential property 28%
 Entrepreneurs’ relief:
For trading businesses and companies held for at least one year (minimum 5% employee shareholding)
Lifetime limit of gainsRate of tax
 
Lease Premium Formulae
Capital proportion is 2% (n-1) P
 
Chattels Formulae
Gains restricted to 5/3(gross proceeds – £6,000)		 £10,000,00010%

National Insurance (not contracted-out rates)

Primary            %
Class 1 employees £0 – £8,632 per year Nil
Above £8,632 – £50,000 per year 12.0
Above £50,000 per year 2.0
Secondary
Class 1 employer £0 – £8,632 per year Nil
Above £8,632 per year 13.8
Class 1A employer On benefits in kind 13.8
 
Sole traders
Class 2 Paid weekly If earnings are above the small profits threshold of £6,365 pa £3pw
Class 4 £0 – £8,632 per year Nil
Above £8,632 – £50,000 per year 9.0
Above £50,000 per year 2.0

 
Rates of Interest

Official rate of interest for benefits in kind 2.50%
Rate of interest on underpaid tax 3.25%
Rate of interest on overpaid tax 0.50%

Supplementary Instructions

  1. You should assume that the tax rates and allowances for the tax year 2019/20 will continue to apply for the foreseeable future unless you are instructed otherwise.
  2. Calculations and workings need only be made to the nearest £.

All apportionments should be made to the nearest

Solved Revision Questions in Taxation

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Solved Revision Questions in Taxation
There are six (6) questions. Questions one to five are worth 10 marks each and question six is worth 50 marks. Answer ALL questions.
Tax tables are provided on pages 10 -13.
Question 1
Mr Shea is an employee with a remuneration package of £95,000 per annum
and his employer provides him with the following benefits during the tax year
2019/20:

  • The personal use of two mobile phones, each costing £1,800
  • Medical insurance of market value £1,000 but the company got a 35% group discount
  • Two new suits which cost the company £250 each but retail value was £400 each
  • An interest free loan of £11,000 from 6 September 2019.

Calculate the National Insurance Contributions due for 2019/20 from both Mr Shea and his employer in respect of his employment package.
State two actions that Mr Shea should do to ensure his taxable benefit in the future is reduced.
    (10 marks)
Question 2
Ann, Bea and Cal have been in partnership for many years preparing
accounts to 30 September each year.  The partnership agreement is that Bea
receives £15,000 per annum salary and the balance of profits is shared
equally between the three partners. During the year ended 30 September
2019 the partnership made trading profits of £180,000.
Ann wants to claim rollover relief in respect of the office that she owns but the partners trade from.
Calculate the trading profits assessable on each partner and state the tax year of assessment in respect of 30 September 2019, explaining how and when the tax is payable.
State the conditions that must apply to allow Ann to make a claim for rollover
relief. (maximum word count 200 words)
 (10 marks)
Question 3
In 2019/20 Sasha earns a salary of £125,750 per annum and bank interest of
£12,800 and dividends of £13,500. Sasha uses her own car to visit clients
and during 2019/20 her business mileage totals 25,000 miles. Her employer
reimburses her at a rate of 50p per mile.
Sasha’s civil partner is a higher rate taxpayer in 2019/20 but will have no source of income in 2020/21 due to a career break.
Calculate Sasha’s income tax liability for 2019/20 and explain what changes
Sasha and her civil partner should make for the tax year 2020/21 outlining
the tax savings that Sasha could achieve by making these changes.
(10 marks)
Question 4 
Bethany began trading on 1 May 2016 and made up accounts for the year ending 30 April 2017. She then made up accounts annually thereafter. Her results have been as follows:

Period £
1.5.16 – 30.4.17 21,000
1.5.17 – 30.4.18 24,000
1.5.18 – 30.4.19 27,000

On submission of the accounts to HMRC, the inspector of taxes dealing with Bethany’s case asks for further breakdown of the expense accounts relating to entertaining, motor expenses, repairs and employee salary costs.
Calculate Bethany’s assessments for the first four tax years indicating the overlap created and explain when relief will be obtained for this overlap. Explain to Bethany why the inspector is requesting further information. (maximum word count 200 words)
(10 marks)
Question 5
Kish is an employee of Sin Ltd and his only source of income in 2019/20 is the
remuneration received from Sin Ltd. Kish pays 5% of his salary into the
company pension scheme and Sin Ltd pays 2% contributions. Kish also
paid £24,000 (net) into his personal pension scheme.
The company accounts show the following remuneration paid to Kish:

Salary Bonus
£ £
30 June 2019 120,000 5,000
30 June 2020 128,000 8,000

The bonuses are paid on 1 January following Sin Ltd’s year end.
Calculate Kish’s total tax liability for the tax year 2019/20. Calculate the maximum personal pension contribution that Kish can make in the tax year 2020/21 assuming his salary remains the same.
You should assume the tax rates for 2019/20 continue to apply in the future.
(10 marks)
 
Question 6 Harjot
Harjot worked for Soul Ltd as a music producer until 31 July 2019. He earned a salary of £46,200 per annum (PAYE £4,000) and received the following benefits:
From 6 April 2019 until 31 July 2019, Soul Ltd provided Harjot with a petrol motor car.  The motor car cost Soul Ltd £24,000 and had carbon dioxide emissions of 143g/km.  Soul Ltd also provided Harjot with fuel for private journeys.  Harjot returned the car on leaving the company on 31 July 2019.
On 30 April 2019, Soul Ltd paid private medical insurance of £360 for Harjot.
Harjot contributed 6% of his gross salary into Soul Ltd’s occupational pension scheme.  The company also contributed 4%.
On 1 June 2019, Harjot paid a professional subscription of £220 to the Guild of Producers, a HM Revenue and Customs’ approved professional body.
Harjot resigned from Soul Ltd on 31 July 2019 to focus on running his own recording studio.  He set up in business many years ago and his income statement for the year ended 31 March 2020 is as follows:

£ £
Revenue 76,885
Depreciation 1,780
Motor expenses (see Note i) 5,000
Professional fees (see Note ii) 1,890
Repairs and renewals (see Note iii) 2,124
Entertaining and sundry items (see Note iv)  22,860
33,654
Net profit  43,231

Notes to the accounts:

  1. i) During the year to 31 March 2020, Harjot drove a total of 4,200 miles, of which 3,360 were for business journeys. These journeys were made in the motor car acquired by Harjot in October 2019 (see Note v).
  2. ii) The figure for professional fees includes £400 for accountancy fees incurred to draft his accounts and £510 for personal tax advice.

iii)      The figure for repairs and renewals relates to repairs to sound equipment during the period.

  1. iv) Entertaining includes £370 for entertaining clients. Sundry items include £120 for parking fines for Harjot, £400 for a specific write off of trade receivables and a further £2,000 general provision.
  2. v) Harjot’s main pool had a tax written down value of £15,000 at the start of the year. He acquired the following plant and machinery during the year for use in his business:
£
October 2019 Recording equipment 15,130
October 2019 Car for Harjot
(CO2 emissions 185g/km) 25,400
January 2020 Office furniture 1,300

Harjot received other income from investments as follows:

£
Dividends received 10 April 2019 2,671
Dividends received 8 April 2020 2,000
Dividends in Harjot’s share ISA account May 2019 370
Bank deposit interest received 15 March 2020 1,720

From 1 August 2019, Harjot paid £280 (net) per month into a personal pension plan under a relief at source arrangement.
Harjot has already made payments on account in respect of tax for 2019/20 in the sum of £1,500 each.
In order to finance his new business, Harjot disposed of the following assets in August 2019:

  • An antique table inherited from his mother. His mother purchased the table for an original cost of £1,500 and the value of the table when she died was £3,200.  The table was sold for proceeds of £5,700.
  • Half of a 100 acre plot of land purchased in 1989 for £180,000. The 50 acre plot was sold for £500,000 to a house developer. The unsold plot was worth only £250,000 as it was not suitable for development.

In order to expand the business next year Harjot has decided that he needs to work with his brother Shiven. Either Harjot may employ his brother part time, paying him a salary and tax efficient benefits whilst Shiven continues to be employed by Zonker Ltd.
Alternatively Shiven will resign from his job with Zonker Ltd and go into partnership with Harjot.
You are required to:

  1. Calculate Harjot’s taxable income from employment from Soul Ltd for the tax year 2019/20.

(7 marks)

  1. Calculate the National Insurance Contributions (NICs) payable by Harjot for 2019/20 in respect of his employment package.

 (2 marks)

  1. Calculate Harjot’s adjusted trade profit, after capital allowances, for the year ended 31 March 2020 and calculate any NICs due in respect of the business.

(11 marks)

  1. Calculate Harjot’s total Income Tax payable for 2019/20 stating the due date.

(11 marks)

  1. Explain the difference in deductibility of expenses for self-employed and employed taxpayers. (maximum word count 60 words)

(3 marks)

  1. Compute the capital gains tax payable by Harjot for 2019/20. Suggest four assets that Harjot could invest in that will not create a capital gains tax liability when sold.

(6 marks)

  1. Advise Harjot on four tax efficient benefits in kind that he could offer his brother and explain why these benefits may be more tax efficient than receiving salary. (maximum word count 100 words)

(5 marks)

  1. Explain the tax consequences if Harjot’s brother joins the business as a partner. (maximum word count 100 words)

 (5 marks)
TOTAL FOR THIS SECTION – 50 MARKS
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Tax Rates and Allowances 2019/20
Income Tax
Main Personal Allowances                                                                                     £

Personal allowance      12,500
Income limit for personal allowance (Note 1)Marriage allowance (Note 2) 100,0001,250

Note 1: When income exceeds the limit a clawback applies reducing the personal
allowance by £1 for every £2 above the limit.

Note 2: Spouses/civil partners are able to transfer £1,250 of their unused personal
allowance to their partner if both are basic rate taxpayers.

Tax Rates and Taxable Bands

Normal rate Dividend rate
Basic rate £0 – £37,500 20% 7.5%
 
Higher rate £37,501 – £150,000 40% 32.5%
 
Additional rate                 Over £150,000 45% 38.1%

 
 
Note 3: A personal savings allowance applies at a 0% tax rate, applied after the personal
allowance have been applied as follows:
£
Basic rate taxpayers                        1,000
Higher rate taxpayers                         500
Additional rate taxpayers                    Nil

Note 4: The first £2,000 of dividend income is taxed at 0% for all taxpayers.

Note 5: The first £7,500 of rental income from renting part of the taxpayer’s home is tax
free if rent a room relief is claimed.
 
Pension Scheme Limits

Annual allowance £40,000
Lifetime allowance £1,055,000
Maximum contribution than can qualify for tax relief without earnings £3,600

 
 
ISA Annual Subscription Limit
Overall Individual savings Accounts limit                                                                   £20,000
Lifetime ISA (18 to 40)                                                                                                     £4,000
Help to buy ISA £1,000 (initial maximum investment) then £200 per month
Relevant to Employees
Authorised Mileage Allowances
When an employee has business usage of their own car

Up to 10,000 miles  45p
Over 10,000 miles 25p

Car Benefit Percentage

0 – 50 g/km 16%
51 – 75 g/km 19%
76 – 94 g/km95g/km (the base level of emissions) 22%23%
Each additional 5 g/km above the base level +1%
Diesel additional surcharge +4%
Maximum rate 37%

Car Fuel Benefit
The base figure for calculating car fuel benefits                                                          £24,100

Relevant to Traders
Capital Allowances

 Plant and Machinery
Main pool 18%
Special rate pool 6%
Energy & water efficient equipment 100%
 Motor Cars
C02 emissions up to 50 grams per kilometre           100%
C02 emissions over 50 grams up to 110 grams per kilometre 18%
C02 emissions over 110 grams per kilometre 6%
 Annual Investment allowance
Rate of allowance
Expenditure limit		 100%
£1,000,000

Capital Gains Tax

Annual exemption             £12,000
Standard rate of tax (assets other than residential property) 10%
Higher rate of tax (assets other than residential property) 20%
Standard rate of tax on residential property 18%
Higher rate of tax on residential property 28%
 Entrepreneurs’ relief:
For trading businesses and companies held for at least one year (minimum 5% employee shareholding)
Lifetime limit of gainsRate of tax
 
Lease Premium Formulae
Capital proportion is 2% (n-1) P
 
Chattels Formulae
Gains restricted to 5/3(gross proceeds – £6,000)		 £10,000,00010%

National Insurance (not contracted-out rates)

Primary            %
Class 1 employees £0 – £8,632 per year Nil
Above £8,632 – £50,000 per year 12.0
Above £50,000 per year 2.0
Secondary
Class 1 employer £0 – £8,632 per year Nil
Above £8,632 per year 13.8
Class 1A employer On benefits in kind 13.8
 
Sole traders
Class 2 Paid weekly If earnings are above the small profits threshold of £6,365 pa £3pw
Class 4 £0 – £8,632 per year Nil
Above £8,632 – £50,000 per year 9.0
Above £50,000 per year 2.0

 
Rates of Interest

Official rate of interest for benefits in kind 2.50%
Rate of interest on underpaid tax 3.25%
Rate of interest on overpaid tax 0.50%

Supplementary Instructions

  1. You should assume that the tax rates and allowances for the tax year 2019/20 will continue to apply for the foreseeable future unless you are instructed otherwise.
  2. Calculations and workings need only be made to the nearest £.

All apportionments should be made to the nearest

Business Systems Analysis Paper

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Overview
Technology has changed our lives drastically in the past twenty years. For example, consider the rise of mobile devices connected to the internet using wireless
communication. We have progressed from shopping solely in brick-and-mortar stores to having the ability to do anything from renting a vacation home to
purchasing cupcakes online using a mobile device. To keep up with how consumers communicate, businesses have to incorporate these devices and
technologies into their business models to reach customers. Developing appropriate technical solutions to business problems begins with defining, analyzing,
and documenting the necessary requirements.
For this project, you will play the role of an employee working for a small brick-and-mortar business. Your business is seeking to establish an online presence, but
it must first invest in new technology. You will create a business systems analysis to provide the business owner with your recommendations for a technology
solution that will support her venture into e-commerce.
The project is divided into two milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final
submissions. These milestones will be submitted in Modules Three and Five. The final product will be submitted in Module Seven. Use the Final Project
template document to ensure you have met all requirements before submitting your final draft.
In this assignment, you will demonstrate your mastery of the following course outcomes:
 Analyze a business organization for determining the business requirements related to information technology systems
 Articulate the role and function of information systems in business organizations for how they impact business operations
 Recommend appropriate information technology options for effectively supporting business operations
 Recommend basic security considerations related to business information systems for effectively securing company data
Prompt
Imagine that you work for the small brick-and-mortar business described in the final project case scenario. The owner of your business wants to focus on
generating new revenue through e-commerce, but she knows that this change in operations requires the company to integrate new technology. To gain an
understanding of what the business might need for technology, she has asked you to create a business systems analysis. In this analysis, you will clearly
introduce the problem that your business is facing. Then, you will determine the business requirements for solving that problem, including the requirements
that any new technology needs to meet. Next, you will explain how your competitors are using the two technologies in which you are investing, to determine whether those technologies are appropriate for your business. Finally, you will propose your recommendations for the technology solution that best meets the
needs of your business, including what your business owner must consider in regard to security and privacy of company data.
Select two of the following technologies to focus on in your business systems analysis paper:
 Big data and knowledge management
 Wireless, mobile computing, and mobile commerce
 Social computing
 Cloud computing
 Business analytics and business intelligence solutions
 Intelligent systems
Specifically, the following critical elements must be addressed:
I. Introduction: In this section, you will briefly introduce the small business from the case scenario, and the problem that it is trying to solve.
A. Clearly state the problem that the business owner is seeking to solve. Be sure to address the question of what your business ultimately wants to
do.
B. Identify and briefly describe the two technologies from the list provided that you will research in your business systems analysis.
II. Business Requirements: In this section, you will determine what the business requirements are for solving the stated problem, and establish the criteria
that will help form your technology recommendations. You will also articulate why the business owner should undertake the project of integrating new
technology.
A. Explain the objectives of undertaking this project to integrate new technology. In others words, what should the project accomplish, and how
does it support the goal of your business?
B. Provide a project description that explains the purpose of the project. Be sure to address the following:
i. What does your business need to do to satisfy the objectives?
ii. What are the desired results at the end of the project?
iii. Why is it important for your business owner to consider implementing new technology?
C. State the key technological requirements that will be required of any new technology in order to effectively solve your business’s problem. In
other words, what specifically does the technology need to be capable of doing? (These are the technology requirements in the decision matrix.)
Competitors and Technology: In this section, you will describe two competing companies that operate in the same industry as your business. You will
also explain how a company uses the two technologies that you are investigating in order to determine if the technology may be appropriate for your
business to use. Remember that a list of competing companies was provided to you in the final project case scenario.
A. Technology One: Select one company in the same industry as your own that uses this technology. Briefly describe what that company does and
how it uses this technology to support its business in general. Include specific examples.
B. Technology Two: Select one company in the same industry as your own that uses this technology. Briefly describe what that company does and
how it uses this technology to support its business in general. Include specific examples.
C. Referring to what you learned in your research on the companies above, explain one specific way in which one of the companies is benefitting
from technology, and describe the potential benefit to your business if you were to adopt the same approach.
IV. Technology Solutions: In this section, you will discuss how each of the two technologies meets the technology requirements that you identified in
section II. Use your decision matrix to guide your responses.
A. Technology One: Explain how well this technology meets the technology requirements of your business. Be sure to address which technology
requirements the technology meets, and where there are gaps.
B. Technology Two: Explain how well this technology meets the technology requirements of your business. Be sure to address which technology
requirements the technology meets, and where there are gaps.
V. Recommendations: In this section, you will recommend the technology solution that you believe is most appropriate for your business based on how
well each technology meets your business’s technology requirements.
A. Recommend a technology solution for your business, and defend why that solution is appropriate. You may recommend only one technology or
any combination of the two that you investigated.
B. Explain the overall benefit of your recommended technology solution to your business. Consider the following:
C. How will it will it enhance efficiency?
i. How will it position your business for future growth as you move online?
VI. Basic Security Considerations: In this section, you will briefly explain what the owner of your business must consider in regard to security and privacy if
they choose to adopt your recommendations.
A. Explain the security features your recommended technology solution should have.
B. Briefly explain what your business should consider in regard to security and privacy as you seek out third-party vendors for the proposed
technology.
C. Briefly describe the internal safeguards that should be put in place in your business to guard against loss or misuse of company data. Provide
examples.
Milestones
Milestone One: Introduction, Business Requirements, and Competitors and Technology
In Module Three, you will submit the first milestone, in which you will develop your problem statement, technology requirements, and suggested technologies
for your final project. This milestone will be graded with the Milestone One Rubric.
Milestone Two: Technology Solutions and Recommendations
In Module Five, you will submit the second milestone, in which you will research competitors and analyze the technologies they are using. This milestone will be
graded with the Milestone Two Rubric.
Module Seven: Basic Security Considerations
Please note you will not engage in Milestone work for Part VI of your final project, Basic Security Considerations. However, you will have an opportunity to work
through the information that will inform this part of your project in Module Seven as well as to ask your peers and instructors any questions you have in the
topic. At this point you should be able to finish this part of your final project and submit the completed draft with all pieces.
Final Submission: Business Systems Analysis
In Module Seven, you will submit your final project. It should be a complete, polished artifact containing all of the critical elements of the final product. It should
reflect the incorporation of feedback gained throughout the course. This submission will be graded with the Final Project Rubric.

Reductions in World Trade Barriers

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Reductions in World Trade Barriers
Question
Discuss some reasons why reductions in world trade barriers are driving the world toward a global economy.

Reductions in World Trade Barriers

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Reductions in World Trade Barriers
Question
Discuss some reasons why reductions in world trade barriers are driving the world toward a global economy.

Reductions in World Trade Barriers

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Reductions in World Trade Barriers
Question
Discuss some reasons why reductions in world trade barriers are driving the world toward a global economy.

Proposing a business information system to improve the business environment

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Task
– You are required to Proposing a business information system to improve the
business environment” and select a business problems to be solved.
Please refer to the Project Topics uploaded on e-learning to help you for choosing an organization. Please
note that you need to apply the system development life cycle (SDLC) (Analysis, Design and
implementation) to develop the selected business problem using MS Access.
2. Objectives:
The main objective of project is to acquaint students with the role of BIS
technologies to improve business environment and increase the efficiency of its
business processes.
3. General Instructions:
1. The report
 For the topic investigation. Use articles and/or books; do not depend on
untrusted web sites.
Do not include theories and any secondary data without introducing your
own in-depth analysis, showing your opinion, discussing pros and cons if
needed and evaluating using your own words. Give citations for facts and
quotes. Discuss how your topic relates to material covered in the text
and/or in lecture discussions.
 Proper citation using BUE referencing style is required.
 One page should cover title, BUE logo, student name and ID.
 Page numbers should be centred on the bottom of each page in format of
(Page 1 of 4 for example).
 Organize your research paper by dividing it into a set of paragraphs.
 Figures should be added to explain the text, when it required, and it should
be captioned by figure subtitle starting by figure number (e.g. Figure 1).
 Conclusion should include your findings, results, benefits of your proposed
systems and your future recommendation.
 Do not hand project that is purely theoretical (in form of copy and paste).
Such projects will not get marks. You must apply the theoretical
background on your selected company.
 One of the most common problems with projects is poor organization. So,
please organize your thoughts before writing.
 Do not wait until being late. Start early as soon as possible in case you have
to change topic.
 Contact to the module team if you have problems.
 The report project submitted by 2020 before 4:00 pm.
 Your project should be outlined as:
o Cover page: with title, BUE logo, your name and your ID.
o Table of contents (with page No.).
o Introduction.
o Analysis phase:
• Company’s background.
• Business problems (at least 2 problems)
Identify an application area for which database systems
may prove beneficial and all required data needed.
• How your proposed Database will support Decision
making process in your organization.
• The advantages of the proposed DB in your chosen
organization.
o Design and develop your database:
• tables; identify their attributes, the data type of each
attribute, and a primary key for each table �
• Each table should consist of 5 records.
• Identify and implement the relationships among the
tables – through the primary/foreign keys concept.
• Draw an ERD for 2 tables.
o Implementation of Data base (MS Access):
• Implement 2 tables and apply the suitable type of
relationship between them.
• Implement an appropriate form for one of the tables and
implement 1 main Form.
• Implement 1 query and 1 report.
• And describe each query and report function and how the
business problems will be solved among this report and
query.
o Conclusion: Your comments, evaluation, findings…etc.
o List of references.
o Appendix (if needed)
2. Layout and Format: The report must be:
 Word-processed.
 Submitted on A4 paper.
 Double line spaced.
 Font Arial 12 point
Page Limit
 The report must be from 4-5 pages (excluding cover page, abstract, table
of contents, references).
 No penalty will be applied if the word limit is exceeded by up to 10% (half
page). If the word limit is exceeded this, then the marks will be deducted
due to the redundancy.
 It is not recommended that the report should be of less than 3 pages, as it
will not meet expectations.

Ethics in Business Relationships

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Ethics in Business Relationships 
Instructions
Ethics in business relationships include both the external and internal relationships that develop around the organization. For this assignment, you will focus on the internal relationships that develop inside the organization. Studies have indicated the more positive the environment within the organization, the more productive the employees.
Research one or a combination of these job-related topics found within organizations: job discrimination; sexual harassment; bullying or unsafe working conditions.

  1. Briefly describe the issue.
  2. Analyze the impact on overall morale, relationships within the organization and ultimately overall productivity levels.
  3. Research a minimum of one company that was caught up in this type of issue.
  4. What best practices might a company implement to avoid negative behavior within their organization?
  5. How would you rate the ethical practices of the company that you chose (excellent, fair or poor)? Explain.

Your response should include an introduction, thesis statement, and a clear discussion of the questions/topics above. It should be a minimum of two double-spaced pages. You are required to use at least two credible references. All sources used must be referenced; paraphrased and quoted material must have accompanying citations and be cited per APA guidelines.
You may find this presentation, “Thesis Statements,” a great resource for guidance in making reference citations:
Your essay response should be formatted in accordance with APA style. For step-by-step instructions for formatting a paper in APA style, please refer to the CSU Citation Guide

Interview a Purchasing and Supply Management Professional

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Interview a Purchasing and Supply Management Professional 
Interview a purchasing and supply management professional in a private or public organization
(for example a purchasing and supply associate, a Chief Purchasing Officer, or a business
manager in a K-12 school system).
Write a 4–5-page paper that describes:
The line of business, mission, and goals of the organization the professional works for. Describe
these items briefly.
The professional’s functions and job responsibilities, educational background, professional
experiences, personal challenges, job achievement, and fulfillment.
The operational and strategic objectives of the supply and purchasing department.
How the above supply objectives align with the organizational mission and goals.
The format of the report is to be as follows:
Typed, double spaced, Times New Roman font (size 12), one-inch margins on all sides.
Use headers for each of the subjects being covered, followed by your response.
In addition to the 4–5-pages required, a title page is to be included. The title page is to contain
the title of the assignment, your name, the instructor’s name, the course title, and the date.