Performance Review of Apple Inc.

Research the elements and core disciplines of a business process for a manufacturing or
services organization with which you are familiar.
Write a 700- to 1,050-word paper that describes the five elements of a business process in terms
of inputs, outputs, and resources employed by the business, and address the following
questions:
What metrics does the organization use to monitor and manage process performance for inputs
and outputs?
What are the financial, external, and internal performance measures currently used by the
organization?
What product attributes are considered important to the organization’s success?
Who are the organization’s customers, and what organizational factors contribute to overall
customer satisfaction?
Compare and contrast the business processes of your selected organization and their major
competitor(s). What process competencies should each organization aim to develop?
Research the product life cycle of your selected organization from introduction to maturity. What
product attributes will be important to the customer as the product changes? How will the life
cycle of the product affect the business process?

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