Quality Management
Quality Management
Using the Malcolm Baldrige National Quality Award (MBNQA) PROCESS MANAGEMENT only
criteria evaluate Disneyland’s parks quality systems and operations.
Baldrige criteria includes the following:
1. Leadership
2. Strategic planning
3. Customer and market focus
4. Measurement, analysis, and knowledge management
5. Workforce focus
6. Process Management (My topic)
7. Results
Using the Malcolm Baldrige National Quality Award (MBNQA) PROCESS MANAGEMENT only
criteria evaluate Disneyland’s parks quality systems and operations.
Baldrige criteria includes the following:
1. Leadership
2. Strategic planning
3. Customer and market focus
4. Measurement, analysis, and knowledge management
5. Workforce focus
6. Process Management (My topic)
7. Results
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